![]() They are not there for the customers, but for their own agenda which involves them getting bonuses. I have been at my current store for 3 years and have had 3 different GM'S which makes me wonder why are they leaving, but now I know. Helpful? Yes No RepliesįORT WORTH, TEXAS - I currently work for Staples and today I had an incident that made me realize that I am not at a very good place. Now it's nothing more than a way of saying goodbye to customers. Heck, back in the old days insuring a product meant something. Staples tactics have been witnessed by a lot of folks and UPS seems to have their own problems with denial. I have bought a lot of equipment since and have shipped a lot of eBay goodies, but guess what? Tactics like this becomes well-known in a short time. Eventually he got a call back from them and was informed that I would have to the legwork.Īfter the Staples person was informed that this had been done twice already he was disconnected. ![]() He was fit to be tied as he could get nowhere with them. He got even a worse runaround as the Staples person in charge was never available. One UPS man even did the legwork himself on one attempt and called me to verify the customer relations problem at Staples. "We may have done the damage, however it's Staples responsibility." Staples seems to be skating around with UPS hoping to wear out the customer. I asked each "Who did the damage?", and always got back the same reply. I made several attempts with the helpful UPS people (three more times) and was finally informed every time that I would have to contact Staples and that UPS could do nothing. I did that and Staples would not respond. I contacted Staples and was rudely informed I would have to contact the seller who brought it to them. After a wait I called them and was informed they had no responsibility as it was shipped from Staples and I would have to do the legwork. It was insured so I called UPS and they sent a rep out who took pictures and admitted it was rough handling and I would be reimbursed. TENNESSEE - Product was shipped through Staples via UPS and arrived damaged.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |